If your tracking information is not updating, it may be because Cloudflare is blocking TrackShip's requests to your store, resulting in a 403 Forbidden error.
How to fix it:
Whitelist TrackShip's IP addresses in Cloudflare to allow our requests to reach your store.
Please follow this guide: How to Whitelist TrackShip IPs in Cloudflare
Once whitelisted, tracking updates should sync to your store automatically. If the issue persists, please contact our support team.