🚨 What’s happening?
USPS has recently introduced changes to how tracking data can be accessed.
As of April 1, 2026: Tracking data is now only available through the account that created the shipment. This affects all tracking platforms, including TrackShip.
How this affects your tracking
Some USPS shipments may currently show:
Missing tracking updates
Delayed tracking
Tracking not available
This depends on how your shipping labels were created.
Why this is happening
In the past, tracking data could be accessed more broadly.
Now, USPS requires:
👉 Tracking access must come directly from the account that generated the shipment.
What you need to do
✅ If you ship with your own USPS account
You should: Connect your USPS account to TrackShip. This will restore full tracking functionality.
Follow this guide:
⚙️ If you use a shipping platform (ShipStation, PirateShip, WooCommerce, etc.)
Your shipments are created through those platforms.
In this case you need to contact your shipping labels provider and ask:
“How can I access USPS tracking data (API or credentials) for shipments created through your platform?”
💡 Important clarification
If you do not have your own USPS account, you are likely using a shipping aggregator. In this case, tracking access depends on that provider.
✅ What TrackShip is doing
We are actively working on:
Supporting USPS’s new requirements
Helping users connect their USPS accounts
Exploring alternative ways to track USPS shipments without requiring a USPS account
Investigating solutions for platforms like ShipStation, PirateShip, and WooCommerce
🙏 We sincerely apologize
We understand how important tracking is for your business.
This change is outside of our control, but we are doing everything possible to restore full tracking functionality as quickly as possible.
📩 Need help?
If you’re unsure what applies to your setup:
👉 Contact our support team and we’ll guide you step-by-step
🔄 We will keep you updated
We are actively working on solutions and will update this page as soon as we have new developments.