You can enable automatic notifications to proactively update your customers whenever there is an update in their shipment status. The Shipment Status email notifications are triggered and sent to your customers when there is an update in the shipment status.
To enable and customize the shipment status emails, on your WordPress admin, Go to TrackShip > Notifications
Please Note: the emails are being sent from your WooCommerce store, the same way your other WooCommerce transactional emails are sent out.
You can enable customer email notifications for the following Shipment Statuses:
In Transit – The shipment is on the way, the carrier has accepted or picked up and scanned the shipment.
Available for Pickup – The shipment is ready to pickup.
Out for Delivery – Carrier is about to deliver the shipment
On Hold – The shipment is on hold
Failed Attempt – Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver the package again.
Return To Sender – Shipment is returned to sender
Delivered – The shipment was delivered successfully