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How to customize the email notifications

Eran avatar
Written by Eran
Updated over a year ago

The Shipping & Delivery email notifications are fully customizable, you can edit and customize each shipment status email using a customizer with a preview, edit the content and include only the relevant order details panels.


Email Customizer Options

  • Enable the email notification – check this option to send automatic email notifications to your customers when shipments update to this Shipment Status

  • Preview order – choose an order to preview in the email customizer

  • Recipients – defaults to the customer email. You can add additional comma-separated email addresses.

  • Email subject – Choose the email subject. Available variables: {site_title}, {order_number

  • Email Content – additional text after the email header. Available variables: {site_title}, {order_number}, {customer_email}, {customer_first_name}, {customer_last_name}, {customer_company_name}, {order_number}, {est_delivery_date}

  • Display shipping items – display the shipment line items

  • Display shipping address – uncheck this option to hide the shipping address

  • Display the Tracking Widget – only available for the Delivered shipment status.

  • Google Analytics link tracking – This will be appended to URL in the email content (e.g. utm_source=trackship&utm_campaign=out_for_delivery)

Tip! If you do not want your customers to view the shipping provider name and you want to change the display name and the shipping provider image on the order and shipment status emails, my-account section and on TrackShip’s Tracking Page


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